FAQs

What produce is available on FRESH AND TENDER?
Customers get to choose from a wide range assortment of Farm Fresh products. You have the option of choosing from Daily fruits and vegetables, Exotic fruits and vegetables to various Fresh and Tender Meat products., 

Are your products non-GMO?
FRESH AND TENDER is certified by UKASCERT to be selling 100% Non-GMO (Genetically Modified Organisms) articles. This means that the seeds used for the production of the crops are not altered genetically and are 100% natural. For further information about our Non-GMO certifications.

What does Ozone wash mean?
Simply washing your fresh fruits and vegetables with water does not always ensure all contaminants and pesticides are removed completely. To ensure your produce is free from such items, we ozone wash our products which sterilizes them completely. Ozone is a powerful and instant acting oxidizer that easily oxidizes all fertilisers, pesticides and microbes. Ozone washed articles have been claimed as Safe for Consumption by the Food and Drug Administration- USA.  

How are your products sourced?
All our produce is sourced from our farming partners on a daily basis. We employ industry best crop tracking and a traceability process for all our items. Our farming partners practice sustainable farming methods and we work with them in a symbiotic manner to ensure high ethical sourcing practices.

What modes of payment do you accept?
We offer multiple convenient options to pay for your order. You may use any of the following:

  1. Fresh and Tender (can be topped up via Cards, Netbanking and UPI)
  2. Cash on delivery (COD)
  3. Credit and debit cards (VISA / Mastercard / Rupay)
  4. Most popular wallets
  5. UPI
  6. Net Banking

For COD orders, you will need to pay our delivery executive in cash at the time of delivery. To minimize contact, please give the executive the exact amount or the order total rounded up to the nearest hundred. For safety reasons, our executives will not be able to return any change

You can use Gpay/PhonePe.. 

Is it safe to use my credit / debit card on FRESH AND TENDER?
Yes it is absolutely safe to use your card on FRESH AND TENDER. We only work with the best payment partners to deliver a completely secure payment environment. Our partners are fully compliant with all regulations and enhanced security requirements as per the payments industry in India.

How to cancel an order on FRESH AND TENDER?
At the moment, we do not offer cancellations after ordering cut-off times. Please check your grocery cart before checking out to avoid any issues with cancellations. You are free to return any unsatisfactory items for a refund. 

Request us to stock an item?
If you would like us to stock a particular item or items, reach out to our team at support@freshandtender.com They are happy to assist you with such requests, basis availability.

Moved to a new location? How to continue your FRESH AND TENDER deliveries?
If you are planning to move or already have, we would request you update your address in your account on our website and check whether we are servicing in that Pin-code area.